Booking Terms and Conditions

Management reserves the right to amend or alter prices (other than confirmed bookings), terms and conditions at any time without notice.

Coolendel only take bookings up to 12 months in advance.

Coolendel does not allocate camp sites, first in best dressed. For large groups please contact park directly.

You must be at least 18 years of age to stay with us, if you are not you must be accompanied by an adult.

Children – 5 to 17 years
Adult – 18 years and over

Children under the age of 9 are not permitted to sleep in the top bunk

Conditioning of your booking is that all guests must always abide by all park rules, guidelines and signage and responsible requests from park staff.

A valid credit card must be provided for all bookings in order to secure your reservation with us. The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all outstanding fees or any damages.

Minimum length of stays applies to seasonal periods, Easter & October long weekends, Christmas school holidays (camping).

Minimum 2 night stays applies all year round in the Cabins & Bunkhouse.

PAYMENTS & DEPOSITS

PEAK SEASON – Christmas School Holidays, Easter & October Long Weekends.
SHOULDER SEASON – Easter School Holidays & October School Holidays.
OFF PEAK SEASON – Days other than Weekends, Peak and Shoulder Season.

CAMPING

WEEKEND, SHOULDER & OFF PEAK
Guest credit/debit card details are required to secure your booking online. Full payment on arrival.
Bookings are not transferable to other persons.

PEAK SEASON
A deposit of $50 is required at time of booking. Full payment required within 2 months prior to arrival date.
Bookings are not transferable to other persons.

CABINS & BUNKHOUSE

A deposit of $50 is required at time of booking. Full payment required 2 months prior to arrival date.
Bookings are not transferable to other persons.

CANCELLATIONS AND REFUNDS

CAMPING

PEAK SEASON
If notification of cancellation is received more than 2 weeks prior to arrival date, the full amount will be refunded, less a $50 cancellation fee.
Cancellations within 2 weeks prior to arrival date, NO REFUNDS

OFF PEAK & SHOULDER

If full payment is received online, the full amount will be refunded less a $50 booking fee upon cancellation more than 24 hours before arrival date. No refund if cancellation is received on the day of arrival.

NO REFUNDS for camping due to early departure, no show, change of mind, inclement weather, or where CLIENTS ARE ASKED TO LEAVE THE PARK FOR BREACHES OF PARK RULES.

CABINS & BUNKHOUSE

If notification of cancellation is received more than 2 months prior to arrival date, the full amount will be refunded less a cancellation fee of $50

If notification of cancellation is received less than 2 months prior to arrival date, NO REFUNDS UNLESS ABLE TO REBOOK, less a $50 booking fee.

Refunds are unavailable for cancellations due to: early departure, no show, change of mind, inclement weather, or where CLIENTS ARE ASKED TO LEAVE THE PARK FOR BREACH OF PARK RULES.

Pricing is subject to change.

COVID-19 CANCELLATION POLICY

Coolendel understands the ongoing uncertainty surrounding COVD-19 and how this may impact your holiday plans. In the event of COVID-19 travel restrictions impacting a guests travel plans, a guest will be offered flexibility over and above the standard terms and conditions in the form of a guest account credit for the value of the booking, VALID FOR UP TO 12 MONTHS should any of the below criteria impact their planned stay.

  • A Government gazetted restriction is in place within 7 days of your arrival date which means you are no longer able to travel to or from your destination, including where border closures would result in you having to quarantine for 4 days or more on your return home.
  • You are directed into self-isolation. A family member becomes sick with COVID-19
  • If requesting COVID-19 credit account, please contact park directly.
  • Where requested provide proof to the park of COVID-19 impact as listed above.